What does the Lifetime Warranty Policy cover?
Our warranty policy follows specific criteria to determine if a claim is eligible for approval. Warranty policy coverage is intended to cover item damage or failure as the result of manufacturing and material quality issues, subject to reasonable durability limitations of the product materials and design.
Limitations Of Coverage Criteria
- Wrngside Products - Limited 2-Year Warranty
Items Not Covered Under Warranty
Sample sale items are not covered under the warranty policy.
Eligibility Criteria
The criteria for conditional approval of warranty coverage include the following:
- Damaged, loose or missing stones.
- Snapped bracelet strands.
- Broken necklace chains.
- Damaged and/or malfunctioning clasps or hinges
- Items that fell apart due to manufacturing issues.
Rejection Criteria
The criteria for rejection of a warranty claim will include, but not be limited to the following:
- Lost Items (No Exceptions).
- Stolen items.
- Oxidization, Discolouring and Tarnishing over time.
- Damage caused via interaction or exposure to extreme conditions such as temperatures and chemicals.
- Wear and tear from customer use.
- The natural breakdown of colours and materials over extended time and use, including rips, tears, holes, burns, pilling, and shrinking.
- Failure or damage caused by improper use or carelessness.
- Failure or damage caused by improper storage or maintenance.
- Failure or damage caused by repair or modification. This includes cleaning solutions that will tarnish the silver and remove the patina. These silver solutions are generally acidic.
- Alteration or damage caused by a third party.
- Any alterations of eyewear products including but not limited to replacing existing lenses with prescription lenses.
- Change of item ownership from one party to another through resale
- Item purchased from an unauthorized retailer.
- Sample sale items cannot be approved for a warranty replacement under any circumstances.
Please Note: The criteria for approval may be overruled at any time for a rejection of your claim, should it be determined at our sole discretion that your claim involves one or more reasons for rejection, up to and including the rejection criteria listed below.
Subject to applicable law, while we always do our best to accommodate warranty claim requests, all warranty claims are assessed on a case-by-case basis and subject to approval at the sole discretion of the company based on the above criteria. Contact us if you believe that your warranty claim should fall within the criteria for approval. We will assess the issue and where necessary notify you about the status of the warranty claim.
Important Disclaimer:
Subject to applicable law, Mood Company on behalf of Wrngside reserves the right to reject any and all warranty claims whereby the warranty claim does not meet the criteria set forth above at the company’s sole discretion acting reasonably.
Mood Company on behalf of Wrngside also reserves the right to refuse or withdraw warranty eligibility in response to exploitative behavior at the company’s sole discretion acting reasonably.
I damaged my own item by accident, can I get a replacement?
We understand that mistakes happen. However, failure or damage caused by improper use or carelessness from daily wear is not covered under warranty.
